Danish 'service'

Many times I have started a writing a post about the deplorable level of service in this country, on whatever level in whatever way. But ok... never got around to finishing, as I want to have my examples and facts straight... I have some quite good ones though ;)

This week again though... As I am working myself a lot with IT support I am always curious how other companies fare in that department.
After a few months of an unstable internet connection here, I decided after seeing some good offers, and Jochem speaking good of it, to apply for Fullrate, a fairly new Danish broadband provider.
I did some research, and it all seemed ok. The fact that it would probably take a month before anything would be set-up was fine with me.

Then it all started...

First they contacted me for never having received my papers... *sigh* I had sent it directly but ok... of course they couldn't find anything.

Then, once the finally received my new copy (or dug up the old ones), I got a letter that all would be done on the 30th of March...

WTF???

I have to wait almost 2 months for a bloody broadband connection? In South-Korea it takes 5 minutes...

So... with my usual pen soaked in venom I politely asked what was going on and why it couldn't go faster...

After 4 days (!!) I got an answer: "It takes 4-8 weeks, and it says so on our website".

My reply:

No, it doesn't. It says 4-6 weeks.

Anyway, my point is that I want it done quickly.

Then... wOw... I got an answer within the hour! Guess he was bored :p
Now, suddenly, with the additional payment of 49 kr, I can have it 'expedited within a short time' (around 2 weeks it should take (I had to ask for that time frame... *sigh*)

Alright, let's see then, right?

'Of course' I didn't hear anything else, so let's send another email (as I refuse to wait 30 minutes on the phone)... Reply: Yeah, everything is taken care of: you will have the connection the 21st of February.

Woooohooo! That's next week already! (well, let's see if it will work straight off anyway...)

What a bit of nagging can do, huh?

My question is just that... why it isn't possible to have it all sorted out quickly to begin with? It shouldn't be that hard, should it?

(oh, and I am still waiting for my package with the router etc... but that will lead to a rant about the pathetic parcel service PostDanmark provides... not now... :) )


UPDATE (23/2):

Fair is fair. After an annoying struggle (the router arrived in the nick of time/the phone number hadn't been activated of course), all is working fine now. I have a good and dedicated broadband connection and the phone connection is good, clear and stable. Great!!


UPDATE (23/4):
I have to say: the telephone connection is fine and the broadband speeds have consistently been good. Some glitches here and there, but it's nothing worth mentioning. 1 or 2 serious crashes at their end, but with great service (an sms every couple of minutes about the problem, what they are doing about and the time frame, and one to tell when all is done!), they fixed it all. My respects, I actually think this is a company who seem to have their shit together. Well done and I am a happy customer!